Terms of service

Effective Date: 30 March 2025

Welcome to Chefsworks.com, operated by XC ENTERPRISES LTD. By accessing and using our website, you agree to comply with the following Terms of Service. If you do not agree to these terms, please refrain from using our services.

1. General Conditions

  • You must be at least 18 years old to use our website and services.

  • We reserve the right to refuse service to anyone at our discretion.

  • Misuse, fraudulent activities, or violating our terms may result in account suspension or termination.

  • Prices, descriptions, and availability of products are subject to change without prior notice.

2. Payment and Billing Policy

  • Our default store currency is GBP (£) (UK Pound Sterling).

  • We accept payments via Shopify Payments, which supports Visa, MasterCard, American Express, Discover, Diners Club, Maestro, UnionPay, and wallets like Google Pay, Apple Pay, ShopPay, and Klarna.

  • All payment transactions are securely processed through Shopify Payments. We do not store any payment data.

  • If currency conversion applies, the payment gateway provider will impose the conversion fee. We do not charge additional currency conversion fees.

  • Payments must be made using a GBP-compatible card.

  • By completing a purchase, you confirm that all payment details provided are accurate and that you have sufficient funds to cover the transaction.

3. Return and Refund Policy

  • We provide a 7-day Assure Guarantee for exchanges only.

  • If you receive a damaged, incorrect, or incomplete product, you must report it within 24 to 48 hours of delivery.

  • Our brand executive will inspect the product before authorizing an exchange.

  • We do not offer refunds; only exchanges are permitted under specific conditions.

  • Return shipping costs will be covered only for defective, incorrect, or incomplete orders.

  • For warranty claims, please contact the brand directly. More details can be found in our Return and Refund Policy.

4. Shipping and Delivery Policy

  • We currently ship only within the UK (excluding remote areas).

  • Shipping is free for all UK orders, with no additional charges at checkout.

  • Order processing time: 0 to 1 working day (Monday–Friday).

  • Cut-off time for processing: 12 PM GMT.

  • Transit time: 3 to 5 business days.

  • We do not ship on weekends or public holidays.

  • Tracking details will be provided via email and can also be checked on our Order Tracking Page.

  • If you provide an incorrect or incomplete address, you must contact our customer support immediately.

  • In cases of lost or stolen shipments, we offer full coverage as per our Return and Refund Policy.

5. Privacy Policy

  • We collect basic customer information, including Full Name, Billing and Shipping Address, and Company Information.

  • Some data is automatically collected via Shopify Analytics, Microsoft Clarity, and Google Analytics 4.

  • We use Google Ads, Meta Ads, and TikTok Ads for marketing and re-marketing purposes.

  • Customer data is stored on Shopify servers and is retained until a customer requests deletion.

  • Customers may opt out of marketing communications at any time.

  • For more details, refer to our Privacy Policy.

6. Limitation of Liability

  • Our liability is strictly limited to the amount paid for the purchased product.

  • We are not responsible for indirect, incidental, or consequential damages, including lost profits or business interruptions.

  • We are not liable for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

7. Intellectual Property

  • All website content, logos, product descriptions, and images are the intellectual property of XC ENTERPRISES LTD.

  • Unauthorized use, reproduction, or distribution of any content from our website is strictly prohibited.

8. Governing Law

  • These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

  • Any disputes arising from these terms shall be resolved in UK courts.

9. Changes to Terms of Service

  • We reserve the right to update or modify these Terms of Service at any time.

  • Customers will be notified of any changes via email or a website announcement.

  • Continued use of our website after changes signifies your acceptance of the updated terms.

10. Contact Information

For any questions regarding our Terms of Service, please contact us:

Company Name: XC ENTERPRISES LTD
📍 Address: 10 Old School Mews, Ashford, Kent TN24 9ES, United Kingdom
📧 Email: support@chefsworks.com
📞 Phone: +44 20 3053 6672
🕒 Opening Hours: Monday to Friday – 9:00 AM to 5:00 PM GMT

Thank you for choosing Chefsworks.com – Your Trusted Partner in Professional Kitchen Equipment!