Payment and Billing Policy

 

1. Payment Methods and Currency All transactions on our store are processed in GBP (UK Pound Sterling). We accept payments exclusively through Shopify Payments, ensuring a secure and seamless checkout experience. We do notstore any payment data, as all payment processing is handled directly by Shopify.

Accepted Payment Methods:

  • Debit & Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club, Maestro, UnionPay

  • Digital Wallets: Google Pay, Apple Pay, Shop Pay, Klarna

2. Currency Conversion and Fees If your payment method is not in GBP, your issuing bank or payment provider may apply currency conversion charges. These charges are determined by the payment provider, not us. We do not charge any additional currency conversion fees. To avoid additional costs, we recommend using a GBP-supported card.

3. Billing and Charges When you complete a purchase, the payment amount will be deducted immediately from your selected payment method. Any applicable taxes and fees will be displayed before completing your order. Please ensure your billing information is accurate to avoid payment processing issues.

4. Refunds and Returns We offer a 30-day return and refund policy from the date of purchase. If you are not satisfied with your order, you may request a return or refund, subject to our return policy terms.

5. Product Warranties Products purchased from us may come with a manufacturer’s warranty. Please refer to the brand’s warranty card and accompanying documentation for additional details.

6. Policy Updates and Notifications We reserve the right to update this Payment and Billing Policy as necessary to reflect changes in our practices, services, or legal requirements. Any modifications will be posted on our website, and we will notify customers via email or other communication channels when significant updates occur. We encourage customers to review this policy periodically to stay informed.

7. Contact Information For any payment or billing inquiries, please contact our support team:

  • Company Name: XC ENTERPRISES LTD

  • Company Number: 16085131

  • Address: 10 Old School Mews, Ashford, Kent TN24 9ES, United Kingdom

  • Email: support@chefsworks.com

  • Phone: +44 7479 322886

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

By making a purchase from our store, you agree to this Payment and Billing Policy.