Privacy policy

At XC ENTERPRISES LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect
We collect the following types of information to process orders, provide customer support, and for marketing purposes:

  • Personal Information: Full name, billing and shipping address, company information (optional), email address, and phone number.

  • Order Information: Details of products purchased and transaction history.

  • Automatically Collected Information: IP address, device type, browsing behavior, and interactions with our website, collected through Shopify Analytics, Microsoft Clarity, and Google Analytics 4.

  • Marketing Data: We may collect data from advertising platforms such as Google Ads, Meta Ads, and TikTok Ads for remarketing purposes.

2. How We Use Customer Data
We use the collected data to:

  • Process and fulfill customer orders.

  • Provide customer service and support.

  • Improve website functionality and user experience.

  • Market and re-market products through digital advertising.

3. Data Retention & Deletion
We retain customer data until a deletion request is made. Customers can request to delete their account and associated data by contacting us via email or our contact form.
Note: As we operate on Shopify, all data is stored on Shopify’s servers, and we follow Shopify’s data retention policies.

4. Data Sharing & Third-Party Services
We do not sell customer data. However, we share necessary data with Shopify and other integrated platforms (e.g., shipping carriers) to complete transactions. Advertising platforms like Google, Meta, and TikTok may also collect customer data for targeted marketing.

5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies via Google Analytics, Microsoft Clarity, and Shopify Analytics to enhance user experience. Customers have the option to opt out of marketing and remarketing campaigns.

6. Security Measures
We use Shopify’s technology to secure our platform and protect customer data from unauthorized access, loss, or misuse. Shopify’s security infrastructure includes encryption, secure payment processing, and access control measures.

7. Policy Updates & Notifications
We reserve the right to update this Privacy Policy as needed. Customers will be notified of any significant changes via email or other communication channels.

8. Contact Information
For any privacy-related inquiries or data deletion requests, please reach out to us:

  • Company Name: XC ENTERPRISES LTD

  • Company Number: 16085131

  • Address: 10 Old School Mews, Ashford, Kent TN24 9ES, United Kingdom

  • Email: support@chefsworks.com

  • Phone: +44 20 3053 6672

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

By using our website, you agree to the terms outlined in this Privacy Policy.