Shipping policy

At XC ENTERPRISES LTD, we strive to provide a smooth and reliable shipping experience for all our customers. Please review our shipping and delivery terms carefully.

1. Shipping Coverage
We currently ship only within the United Kingdom. At this time, we do not ship to remote areas, including Northern Ireland, the Channel Islands, and the Isle of Man. International shipping is not available.

2. Shipping Costs
We offer free standard shipping on all UK orders. There are no extra charges at checkout.

3. Order Processing Time

  • Orders are processed within 0 to 1 working day (Monday to Friday).

  • The order cut-off time is 12 PM GMT. Orders placed after this time will be processed the next business day.

  • We do not process or ship orders on weekends or public holidays.

4. Order Transit Time
Once shipped, orders are delivered within 3 to 5 business working days (Monday to Friday). Delivery times may vary depending on the shipping courier and your location within the UK.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

  • You can also track your order using our website order tracking page.

6. Delivery Delays
While we aim to meet the estimated delivery timeframe, delays may occur due to weather conditions, strikes, or courier issues in certain regions. If your order is significantly delayed, please contact our customer support for assistance.

7. Incorrect or Incomplete Address
If you enter an incorrect or incomplete address, please contact our customer support immediately to update your details. We are not responsible for delivery issues caused by incorrect address information provided by the customer.

8. Lost or Stolen Packages
If your order is lost during transit, we will fully cover the loss and arrange a replacement. Please review our Return and Refund Policy for more details about our 7-day exchange policy in case of a damaged or incorrect product.

9. No Store Pickup
At this time, we do not offer store pickup services. We provide delivery services only.

10. Reporting Damaged or Incorrect Orders
If you receive a damaged, incorrect, or missing product, please report it immediately via email within 24 to 48 hoursof delivery. Refer to our Return and Refund Policy for further details.

11. Policy Updates and Notifications
We reserve the right to update this Shipping and Delivery Policy as needed. Customers will be notified of any significant changes via email or other communication channels.

12. Contact Information
For any shipping-related inquiries, please reach out to us:

  • Company Name: XC ENTERPRISES LTD

  • Company Number: 16085131

  • Address: 10 Old School Mews, Ashford, Kent TN24 9ES, United Kingdom

  • Email: support@chefsworks.com

  • Phone: +44 20 3053 6672

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

By placing an order with us, you agree to this Shipping and Delivery Policy.