FAQ
Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: Where do you ship?
A: We currently ship to most regions within the UK . If you’re unsure whether we ship to your area, please contact our customer support team.
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days. Standard delivery usually arrives within 3–5 business days (UK) Actual times may vary depending on your location and local customs. Delivery times will also be displayed at checkout and on product pages.
Q: Can I track my order?
A: Once your order ships, we’ll send you an email with your tracking information. Use this link or number to follow your package’s journey. If you have any questions, feel free to reach out to our support team.
2. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be in unused, original condition with all tags intact. For more details, please review our Return Policy.
Q: How do I initiate a return?
A: Contact our customer service at support@chefsworks.com or call +44 20 3053 6672 to request a return. We’ll guide you through the process and provide a return authorization if required.
3. Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods where available.
Q: When will I be charged?
A: Your payment method will be charged at checkout, once you confirm your order. If you notice any discrepancies, please contact us immediately.
4. Business Model Transparency
Q: Are you an authorised distributor?
A: Yes. We are an authorised online distributor for manufactures like Classeq, Foster Refrigeration, Gamko, Maidaid Halcyon, Combisteel, Prodius, and Infernus, we bridge the gap between world-class manufacturers and the foodservice professionals who rely on their quality.
5. Account & Order Issues
Q: I need to change or cancel my order. What should I do?
A: Please contact us immediately by phone or email. If your order hasn’t shipped yet, we’ll do our best to modify or cancel it.
Q: I’m having trouble logging into my account—can you help?
A: Yes! Use the “Forgot Password” link on the login page to reset your password. If you’re still experiencing issues, email us at support@chefsworks.com.
6. Contact & Support
Q: How can I contact you for further assistance?
- Email: support@chefsworks.com
- Phone: +44 20 3053 6672
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT
Q: How long does it take to get a response?
A: We aim to reply to all inquiries within 48 hours. During peak periods or holidays, response times may be slightly longer.
Don’t see your question here?
Reach out to us via our Contact Form or send us an email at support@chefsworks.com and our dedicated support team will be happy to assist you!